Credits and Billing Guide

Understanding Credits

What Are Credits?

Credits are the currency used in Peasant AI to create videos. Each video creation consumes a certain number of credits based on: - Video type (AI Video, AI Video Pro, Stock Video) - Additional features enabled

Credit Costs

Standard AI Video: - Base cost: 30 credits AI Video Pro: - Base cost: 60 credits Stock Video: - Base cost: 10 credits

Additional Features: - Background music: Included - AI sound effects: Included - Captions: Included - All features included in base price

Checking Your Balance

View Credits: 1. Look at top-right corner of any page 2. Credit bubble shows current balance 3. Click bubble to purchase more credits

Credit History: - View in Settings page - See all credit purchases - Track credit usage - Download receipts

Purchasing Credits

How to Buy Credits

1. Access Purchase Page:
2. Click credit bubble in top-right
3. Or go to Settings → Credits section

4. Or click "Buy Credits" button

5. Choose Package:

6. Basic Pack: 100 credits
7. Standard Pack: 250 + 10 credits

8. Premium Pack: 500 + 20 credits

9. Complete Payment:

10. Secure Stripe payment processing
11. Credit/debit cards accepted
12. Instant credit delivery
13. Email receipt sent

Payment Methods

Accepted Cards: - Visa - Mastercard - American Express - Discover - Most international cards

Security: - PCI-DSS compliant - Stripe secure processing - No card details stored on our servers - SSL encrypted transactions

Pricing Tiers

Starter Pack - $5.99 - 100 credits - Perfect for trying the platform

Popular Pack - $14.98 (Best Value) - 250 credits - 20% bonus credits - Most popular choice

Premium Pack - $29.95 - 500 credits - 25% bonus credits - Great for regular creators

Prices subject to change. Check current pricing in app.

Credit Usage

When Credits Are Deducted

Immediate Deduction: - Credits deducted when you click "Create Video" - Ensures fair usage - Prevents abuse

Failed Videos: - Credits automatically refunded if video fails - Check credit history for refunds - Contact support if refund not received

Cancelled Videos: - Cannot cancel once submitted - Credits already deducted - Plan carefully before creating

Optimizing Credit Usage

Tips to Save Credits:

1. Plan Your Content:
2. Write clear prompts first
3. Avoid trial and error

4. Use preview features when available

5. Use Standard AI Video:

6. Lower cost than Premium
7. Still high quality

8. Upgrade to Premium only when needed

9. Edit Instead of Recreate:

10. Use edit feature to fix issues
11. Regenerate single scenes instead of full video
12. Saves credits on minor changes

4Test with Shorter Videos: - Start with shorter content - Test settings and style

Credit Expiration

No Expiration: - Paid credits never expire - Free credits can expire within 7 days - Use at your own pace - No pressure to use quickly - Account remains active indefinitely

Billing and Invoices

Payment History

Access History: 1. Go to Settings page 2. Click "Payment History" tab 3. View all transactions 4. Download invoices

Information Shown: - Date of purchase - Amount paid - Credits received - Payment method (last 4 digits) - Transaction ID

Invoices and Receipts

Automatic Receipts: - Emailed immediately after purchase - Includes all transaction details - PDF format - Suitable for expense reports

Download Invoices: - Available in Settings → Payment History - Click "Download Invoice" on any transaction - Includes company details if provided - Tax information included

Refund Policy

Eligible for Refund: - Technical issues preventing video creation - Duplicate charges - Unauthorized transactions

Not Eligible: - Credits already used - After 30 days - Dissatisfaction with video quality (use edit feature instead)

Request Refund: 1. Contact support via chat or email 2. Provide transaction ID 3. Explain reason for refund 4. Processed within 1-7 business days

Subscription Plans (Coming Soon)

Monthly Subscriptions

• Recurring credit allocation
• Discounted rates
• Priority support
• Early access to features

Annual Plans

• Best value
• Largest credit allocation
• Maximum savings
• VIP features

Check back for subscription launch!

Troubleshooting Billing Issues

Payment Failed

Common Causes: - Insufficient funds - Card declined by bank - Incorrect card details - International card restrictions

Solutions: - Verify card details - Contact your bank - Try different card - Use PayPal (if available)

Credits Not Added

If credits don't appear: 1. Refresh the page 2. Log out and log back in 3. Check payment confirmation email 4. Wait 5 minutes for processing 5. Contact support with transaction ID

Duplicate Charge

If charged twice: 1. Check email for two receipts 2. Verify in payment history 3. Contact support immediately 4. Provide both transaction IDs 5. Refund processed within 5-7 days

Wrong Amount Charged

If amount is incorrect: 1. Check selected package 2. Verify currency conversion (if applicable) 3. Review invoice details 4. Contact support with screenshots 5. Discrepancy resolved quickly

Enterprise and Bulk Pricing

Get in Touch: - Email: [email protected] - Chat: Use support widget - Include: Monthly volume, use case, team size

Tax Information

Sales Tax

• Applied based on location
• Shown before payment
• Included in receipt
• Varies by jurisdiction

VAT (EU Customers)

• VAT charged for EU customers
• Rate based on country
• VAT number can be provided
• Shown on invoice

Business Accounts

• Provide company details during purchase
• Invoices include business information
• Suitable for expense claims
• Tax deductible (consult accountant)

Last updated: 2025-09-30